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HOW DO I MEASURE THE WALL TO PLACE AN ORDER?

To measure the wall correctly, use the instructions. It is recommended to add 5 to 10 cm to the width and length, as walls are not always straight.

INTO WHICH PARTS WILL MY ORDER BE DIVIDED?

You will receive the wallpaper in the dimensions specified when ordering. The wallpaper will be divided into convenient strips up to 100 cm wide.

ARE WALLPAPERS PRODUCED IN ROLLS?

We do not use mass production technologies. After placing an order, we print the image using large-format printing technology, taking into account all customer specifications. This results in wallpaper rolls that are cut to size and perfectly packaged for shipping.

IS IT A NON-WOVEN WALLPAPER?

Yes, all our wallpapers are made of non-woven fabric and have a thin vinyl layer that gives the wallpaper structure and durability.

WHAT IS A VINYL LAYER?

It is a thin layer applied to the non-woven backing. Vinyl makes the wallpaper durable, resistant to damage, and allows for cleaning with a damp sponge. Vinyl also emphasizes the texture of the wallpaper.

WHAT IS PREMIUM PRINTING?

Premium printing offers images with better color reproduction and greater UV resistance.

CAN I CLEAN THE WALLPAPER?

A slightly damp sponge is sufficient to clean the materials. The coating is also suitable for use with cleaning agents.

I NEED WATERPROOF WALLPAPER. WHICH MATERIAL SHOULD I CHOOSE?

To increase moisture resistance, the wallpaper should be varnished.

ARE THE MATERIALS HAZARDOUS TO HEALTH?

All materials we use are safe for humans and animals and comply with European quality standards.Union.

HOW CAN I TRACK MY ORDER?

You can track the status of your order on the website by entering the tracking number. This will be sent to the email address you provided when placing your order. Check your spam folder if you don't see the message.

MY ORDER HAS NOT BEEN DELIVERED YET. WHAT SHOULD I DO?

After placing your order, it is usually processed and shipped within 2-3 days. You will then receive an email with a tracking number to track the status of your order. Please take the courier's delivery times into account. If the processing and delivery time has been exceeded, please contact us by email.

WHICH COURIER WILL DELIVERY MY ORDER?

Delivery in Germany is carried out by the parcel service FedEx, which delivers the goods to all parts of the country within 1-3 days. Delivery in Germany is free if the total order value exceeds 100 euros. For orders under 100 euros, the shipping costs are 15 euros.

CAN I COLLECT MY ORDER IN PERSON?

Unfortunately, this is not possible. We operate exclusively as an online store.

HOW DO I PAY FOR MY ORDER?

We offer the following payment methods:

CREDIT CARD (Stripe)

You can pay for your order by entering your credit card details on our website. It is completely secure, and we do not store any information.

PAYPAL

You can pay for your order using the PayPal payment system directly from your shopping cart or from the product page.

ARE PAYMENTS ON THE WEBSITE SECURE?

All online transactions are conducted over a secure internet connection and encrypted during processing. We do not store any card details. For more information, please see our privacy policy.

HOW MANY ROLLS OF WALLPAPER DO I NEED?

We produce wallpapers exactly according to your specifications. When ordering, simply specify the dimensions of the wall you want to wallpaper. We will produce and deliver wallpapers in the desired dimensions, cut into convenient strips up to 100 cm wide.

HOW MUCH GLUE DO I NEED?

You can purchase glue along with the wallpaper on our website. In this case, we calculate the required amount of glue based on the total order area. One pack of glue is sufficient for an area of ​​10 m². If you want to purchase the glue from another store, you can calculate the required amount based on the order area.

HOW DO YOU MIX GLUE?

For each pack of glue, pour 1.7 liters of cold water into a bucket. Stir the water to create a vortex, then slowly add all the glue from the package while stirring constantly. Stir again after 10 minutes. The glue is now ready to use. If you want to use a different brand of glue, follow the instructions on the package.

WHICH GLUE SHOULD I USE?

When purchasing our wallpapers, we recommend ordering the glue that is optimally suited for our photo wallpapers. If you want to purchase glue from another store, you will need glue for non-woven wallpaper.

IS GLUE INCLUDED IN THE DELIVERY?

You can purchase the glue along with the wallpaper in our store. We calculate the required amount based on the wallpaper dimensions.

HOW DO I APPLY THE WALLPAPER?

With your order, we will send you detailed instructions for applying the wallpaper. You can also find the instructions on our website.

IS THE ADHESIVE APPLIED TO THE WALL OR THE WALLPAPER?

The adhesive is applied only to the wall.

HOW LONG DOES THE WALLPAPER TAKE TO DRY?

In most cases, the wallpaper dries completely within 24 hours. In some cases, it may take longer.

WHAT TOOLS DO I NEED TO APPLY THE WALLPAPER?

To apply the wallpaper, you will need the following tools:

• - A bucket for mixing the adhesive
• - Pen or pencil for marking the wall
• - Knife
• - Sponge or pressure roller
• - Roller for applying the adhesive
• - Spatula

CAN I RETURN MY ORDER?

If you receive a faulty or damaged product due to our error, we can offer you a partial refund or the same product free of charge. produce again.

CAN I CHANGE MY ORDER?

YouYou can change your order if you received a faulty or damaged product. In this case, please send us a photo. We will prepare a new product and ship it free of charge.

WHICH PRODUCTS ARE CONSIDERED DEFECTIVE?

The following products are considered defective:

• - Damaged or torn wallpaper;
• - If a different picture is delivered that does not match the order.

I RECEIVED A DEFECTIVE PRODUCT. WHAT SHOULD I DO?

Contact us by email. Our manager will tell you what to do in this case.

CAN I ORDER A WALLPAPER WITH MY PHOTO?

You can send us an email to order a wallpaper with your photo.

CAN YOU EDIT THE PHOTO ACCORDING TO MY REQUIREMENTS (REMOVE ELEMENTS OR CHANGE COLORS)?

Yes, our designers can select and edit photos according to your wishes, including adding or removing certain elements, as well as changing colors or saturation.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION. WHAT SHOULD I DO?

The problem is due to a technical issue. Send us an email to receive an order confirmation from our manager.

CAN I CHANGE OR CANCEL MY ORDER?

You can change or cancel your order before it is sent to the printer. This usually happens within a few hours of placing your order online. Contact our manager via email to check if changes are possible.

HOW CAN I TRACK THE STATUS OF MY ORDER?

Notifications of order status changes will be sent to the email address provided when placing your order. Check your spam folder if you don't see the message. You can also contact our manager directly.